Frequently asked questions
Everything you need to know about our product and billing. If you can’t find the answer you’re looking for Contact us
Common Searches:
Internal health care services
Facility type
In-home care subscription
Provider
Do you offer refunds on provider subscriptions?
Internal Healthcare Group does not offer refunds on subscription payments. However, our team is committed to supporting our provider partners. If you are experiencing challenges, we will work with you and may provide account credits when appropriate to help you continue using the platform
What if I am not receiving referrals?
Internal Healthcare Group does not guarantee referrals. Referral volume may vary based on location, services offered, responsiveness, and market demand. Our team will continue working with you to improve visibility and referral opportunities whenever possible.
How does the referral process work?
1. Family submits care request 2. Referral specialist reviews request 3. Providers are matched 4. Provider contacts family
